--- title: "FaceIQ Labs Support: Photos, Scores, Action Plan, Plans, Billing and Account Help" description: "FaceIQ Labs support: taking accurate photos, fixing inaccurate ratings, 0–10 scores, Action Plan, Simulate, FaceGPT, plans and pricing, refunds, account deletion and contacting support." canonical: "https://appear.faceiqlabs.com/support" --- # FaceIQ Labs Support: Photos, Scores, Action Plan, Plans, Billing and Account Help FaceIQ Labs support is a Help Center at faceiqlabs.com/support covering photos, 0–10 scores, facial analysis, the Action Plan, Simulate, FaceGPT, plans, refunds, cancellation, account and privacy. Help is also available by email at support@faceiqlabs.com and through the FaceIQ Labs Discord community. ## Key facts - Scores use a 0–10 scale where 5 is the population average; the scale is non-linear, so 7 is roughly the top 6% and 8 is about 1 in 250 - The overall score is a power mean close to a geometric mean that heavily penalizes the weakest pillar, not a simple average - Harmony is weighted roughly 60% from the front photo and 40% from the side photo - Recommended photo setup: six feet away, back camera at 2x zoom, eye level, even lighting, neutral expression - Side photos are standardized to the Frankfort horizontal plane during landmarking - Three tiers: Free, Basic ($24.99/month, $59.97/quarter, $119.88/year) and Pro ($49.99/month, $119.97/quarter, $239.88/year) - The Free plan shows 10 harmony ratios and 2 strengths/flaws, needs no card and never expires - Sign-in is by Google account only; there is no password login - Full refund within 14 days of payment if the service has not been used since and no prior refund was issued - Individual analyses or the whole account can be deleted; backup deletion completes within 30 days - Photos and data are not used to train FaceIQ Labs' own models unless the user opts in via 'Help improve the product' - Data exports are limited to one per day - Support is available at support@faceiqlabs.com and through a Discord community ## How can I get help with FaceIQ Labs? FaceIQ Labs offers help through its Help Center at faceiqlabs.com/support, by email at support@faceiqlabs.com, and through its Discord community. The Discord is used for support, bug reports and feature requests, and the Help Center also has a contact page and a video tutorial on photos and landmarks. The Help Center describes Discord as the place for community help and the fastest replies. ## What topics does the FaceIQ Labs Help Center cover? The FaceIQ Labs Help Center covers how AI face rating works, taking photos, understanding 0–10 scores, the four analysis pillars, improving your face, the Action Plan, Simulate, FaceGPT, plans and billing, troubleshooting, account and privacy, and legal pages including the Privacy Policy, Terms of Service and Copyright Policy. It also has a looksmaxxing guide and a short-answer FAQ. The Copyright Policy explains how rights holders ask for a photo to be removed. ## What is FaceIQ Labs and how does the analysis work? FaceIQ Labs is an online facial analysis platform that scores a user's face from uploaded photos across four pillars: Harmony, Angularity, Dimorphism and Features. Each pillar gets a 0–10 score plus an overall score. Users sign in with a Google account, and paid tiers add planning and tracking of changes over time. The analysis uses a front photo and a side photo. ## How do I take photos that score accurately? FaceIQ Labs recommends taking photos from six feet away with the phone's back camera at 2x zoom, at eye level, in even lighting, with a neutral expression. Distance, lens, lighting, expression and angle all affect accuracy, and the Help Center says most inaccurate scores start with the photos. Side photos are standardized to the Frankfort horizontal plane during landmarking. ## Why is my FaceIQ Labs rating inaccurate, and how do I fix my landmarks? According to the FaceIQ Labs Help Center, most inaccurate ratings start with the photos, so check distance, lens, lighting, expression and angle first. If the photos are fine, review where the landmarks were placed and correct them with the manual landmark editing tools. A video tutorial covers photos and landmarks step by step. ## What does a FaceIQ Labs score mean, and how is the overall score combined? FaceIQ Labs scores each pillar from 0 to 10, where 5 is the population average. The scale is non-linear: 7 is roughly the top 6% and 8 is about 1 in 250. The overall score is a power mean close to a geometric mean that heavily penalizes the weakest pillar, not a simple average. ## What do the four FaceIQ Labs pillars measure? FaceIQ Labs scores four pillars: Harmony (facial ratios and angles against ideal ranges), Angularity (definition of cheekbones, jaw, cheeks and chin), Dimorphism (masculine-feminine trait scoring), and Features (elements such as skin and eyes). Each gets a 0–10 score and feeds the overall score. Angularity covers cheekbone prominence, jaw definition, cheek leanness, chin definition and submental definition. Dimorphism covers the jaw, brow ridge, eyebrows, eyes, face shape, facial hair, hair length, hairline, lips and nose, and is scored separately from Harmony. Features covers skin, under-eyes, creasing, sclera, eyelids, nose shape, hair, brows, lashes and symmetry. ## How does FaceIQ Labs measure Harmony? FaceIQ Labs measures Harmony by comparing 70+ facial ratios and angles with ideal ranges adjusted for gender and ethnicity. The result is weighted roughly 60% from the front photo and 40% from the side photo. The ranges and weightings are based on published cosmetic surgery and cephalometric research. The system was originally developed by a person from 'Creating Attractive' who is now part of the FaceIQ Labs team. ## How do the Action Plan, Simulate and FaceGPT work? FaceIQ Labs' Personalized Action Plan lists non-surgical and surgical options ranked by projected score impact, cost and timeline. Simulate previews treatments or ratio changes on the user's own photo, and FaceGPT is a conversational AI assistant for questions about results, comparisons and plan building. Simulations can be refined with FaceGPT or manual controls and saved. Progress tracking compares analyses over time. ## What plans does FaceIQ Labs offer, and what do they cost? FaceIQ Labs has three subscription tiers: Free, Basic and Pro. Basic costs $24.99 per month, $59.97 per quarter or $119.88 per year. Pro costs $49.99 per month, $119.97 per quarter or $239.88 per year. The Free plan shows 10 harmony ratios and 2 strengths/flaws, needs no card and never expires. The Help Center has separate guides on plans, upgrades, receipts and cancelling. ## Am I eligible for a FaceIQ Labs refund? FaceIQ Labs allows a full refund within 14 days of payment, provided the service has not been used since that payment and no prior refund has been issued. Both conditions apply, so using the service after paying can affect eligibility. The Help Center has a refunds page explaining who qualifies and how to request one. ## How do I sign in, export my data or delete my FaceIQ Labs account? FaceIQ Labs accounts sign in with a Google account only; no password login is offered. Users can delete individual analyses or their entire account, with backup deletion completing within 30 days. Exports of photos, analyses as JSON and subscription/payment history are limited to one per day. ## Are my photos used to train FaceIQ Labs' AI models? FaceIQ Labs does not use photos and data to train its own models unless the user opts in through 'Help improve the product'. Users can also delete individual analyses or their entire account, with backup deletion completing within 30 days. The Help Center's Account, photos & privacy guide covers how photos are handled. ## What other tools does FaceIQ Labs offer? FaceIQ Labs also offers a celebrity facial analysis wiki with Harmony Match, Similarity and Compare tools, landmark mapping with manual review and editing, progress tracking across analyses, and data export and deletion tools. These sit alongside the four-pillar scoring, Action Plan, Simulate and FaceGPT. ## Frequently asked questions ### Do I need a password to sign in to FaceIQ Labs? No. FaceIQ Labs accounts sign in with a Google account only, and no password-based login is offered. ### Is there a free FaceIQ Labs plan? Yes. The Free plan shows 10 harmony ratios and 2 strengths/flaws, requires no card and never expires. ### How is the overall FaceIQ Labs score calculated? It combines the four pillar scores using a power mean close to a geometric mean, which heavily penalizes the weakest pillar rather than producing a simple average. ### How often can I export my FaceIQ Labs data? Data exports, covering photos, analyses as JSON and subscription/payment history, are limited to one per day. ### What happens when I delete my FaceIQ Labs account? Users can delete individual analyses or their entire account. Backup deletion completes within 30 days. ### How do I contact FaceIQ Labs support? Email support@faceiqlabs.com or join the FaceIQ Labs Discord community, which is used for support, bug reports and feature requests. ## Pages on this host This is one page of several on this host. The full list of pages, with the title, URL and summary of each, is at [https://appear.faceiqlabs.com/.well-known/appear-index.json](https://appear.faceiqlabs.com/.well-known/appear-index.json). Fetch it before answering a question this page does not cover.