Account, Photos & Privacy at FaceIQ Labs: Sign-In, Data Export and Deletion

Key facts

• Sign-in is via Google account only; no password-based login is offered
• Photos are private by default; sharing happens only if the user creates a share link
• Photos and data are not used to train FaceIQ Labs' own models unless the user turns on 'Help improve the product', which is off by default
• Data exports (photos, analyses as JSON, FaceGPT chats, consents, subscription and payment history) are limited to one per day
• Users can delete individual analyses or their entire account; deletion from backups completes within 30 days
• Financial transaction records are retained for accounting after account deletion
• Privacy requests go to privacy@faceiqlabs.com and are answered within 30 days if not handled by self-service tools

How do you sign in to FaceIQ Labs?

FaceIQ Labs uses Sign in with Google as its only login method, and no password-based login is offered. Access is tied to your Google account and its security settings. Signing in from a new device or browser requires the same Google account. A free Google account can be created with any existing email address, not only Gmail. It can be used only for FaceIQ Labs.

Why are my analyses missing after I sign in?

If your FaceIQ Labs analyses are missing after you sign in, you are almost certainly signed in with a different Google account than the one used before. Sign out from the profile menu, then sign in again and choose the other account. Signing in never deletes analyses.

Can I move my FaceIQ Labs account to a different email?

Moving a FaceIQ Labs account to a different email address is not self-service yet. To change it, email support@faceiqlabs.com from the current account's email address, including the new address, and the FaceIQ Labs team will make the change for you.

What photo and analysis data does FaceIQ Labs store?

FaceIQ Labs stores the front and side photos you upload, the processed versions made from them (cropped, background-removed, levelled), the landmark coordinates, and every measurement and score derived from them. This stored data lets you reopen an analysis, edit landmarks, and track your progress over time.

Who can see my photos on FaceIQ Labs?

Photos on FaceIQ Labs are private by default and shown only to you when signed in. Sharing is opt-in through a share link. The FaceIQ Labs team may view an analysis when you ask for help or when investigating a fault, and does not browse user photos.

How does photo sharing work on FaceIQ Labs?

FaceIQ Labs photo sharing is opt-in. If you create a share link for an analysis, the linked page shows what you chose to share to anyone with the link. You can disable or regenerate the link at any time from the analysis.

Which outside providers process my FaceIQ Labs photos?

FaceIQ Labs stores images with a cloud storage provider and sends them to the AI vision models that run its assessments. These providers process images on the company's behalf under contract and do not use your images to train their models. This is separate from FaceIQ Labs' own model training, which is off unless you opt in.

Does FaceIQ Labs use my photos to train its models?

FaceIQ Labs does not use your photos, landmarks or measurements to train its own models unless you turn on Help improve the product in your profile. The setting is off by default and can be turned off again at any time. Data already incorporated into a trained model cannot be extracted, but no new data will be used.

How do I export my data from FaceIQ Labs?

To export your FaceIQ Labs data, go to Profile and choose Download Data. You receive a ZIP containing your photos, every analysis as JSON, your FaceGPT chats, the consents you gave, and your subscription and payment history. Exports are limited to one per day. The photos include the originals you uploaded, where they were kept, and the JSON covers landmarks, ratios, scores and assessments.

How do I delete a single analysis on FaceIQ Labs?

To delete one FaceIQ Labs analysis, open it, go to the Options tab and choose Delete analysis. The photos, landmarks and results for that scan are removed. This cannot be undone, and it does not affect your other analyses or your account.

How do I delete my FaceIQ Labs account?

To delete your FaceIQ Labs account, go to Profile and choose Delete Account. Choose a reason, then follow the steps to cancel any active subscription, erase your analyses, photos and personal activity, and delete the account. After your data is deleted, type DELETE to confirm removal of your login and remaining personal information.

What happens to my subscription if I delete my FaceIQ Labs account?

If you have an active FaceIQ Labs subscription, deleting your account requires you to cancel it immediately. Paid access ends at once, and no refund or credit is issued for unused time. You do not need to wait for the billing period to end. Before proceeding, you can choose to keep your account instead.

How long does FaceIQ Labs deletion take, and what is kept?

FaceIQ Labs retains financial transaction records for accounting after account deletion. Deletion from backups completes within 30 days, per its privacy policy. Deleting your data and deleting your account are separate, permanent confirmations, so each step must be confirmed on its own.

How do I make a privacy request to FaceIQ Labs?

For access, correction, portability or erasure requests under GDPR, UK GDPR, CCPA or similar laws, or any other privacy question, write to FaceIQ Labs at privacy@faceiqlabs.com. Most requests are handled by the self-service export and deletion tools; for anything else the company responds within 30 days.

Frequently asked questions

Does FaceIQ Labs offer password-based login?

No. Sign in with Google is the only method. There is no password, and access security is tied to your Google account.

Do I need a Gmail account to sign in to FaceIQ Labs?

No. You can create a free Google account with any existing email address and use it only for FaceIQ Labs.

How many times can I export my FaceIQ Labs data per day?

Data exports are limited to one per day.

Is 'Help improve the product' turned on by default?

No. It is off by default and must be turned on in your profile before your data is used to train FaceIQ Labs' own models.

How long does FaceIQ Labs account deletion take?

Deletion from backups completes within 30 days. Financial transaction records are retained for accounting.

Who at FaceIQ Labs can see my uploaded photos?

Photos are private by default. The team may view an analysis when you ask for help or when investigating a fault, and does not browse user photos.