How do I cancel my FaceIQ Labs subscription?

Key facts

• Cancel from Profile → Plan inside the app; no phone call or email is needed
• Access continues until the end of the paid month, quarter or year
• No further charges are made after cancelling; the subscription does not renew
• Analyses, photos and history are kept; paid-tier results are locked and reappear if the user resubscribes
• No refund is given for remaining time under a normal cancellation; plans are not prorated
• If a renewal payment has failed and is being retried, cancelling ends access immediately, voids the open invoice and no charge is made
• Pressing 'Keep my plan' before the period ends reverses a scheduled cancellation
• Cancelling stops billing and keeps data; deleting an account permanently removes photos, analyses and personal data, while financial transaction records are retained
• A full refund is possible within 14 days of payment if the service has not been used since and no prior refund was issued
• All billing is handled by Stripe; there is no App Store or Play Store subscription to manage
• Pro subscribers can downgrade to Basic instead of cancelling; it takes effect at the end of the current period

How do I cancel a FaceIQ Labs subscription?

A FaceIQ Labs subscriber cancels inside the app from Profile → Plan in under a minute. There is no retention phone call and nothing to email. The flow has four steps: open the plan page, choose Cancel subscription, consider or skip any offer, and confirm the cancellation on the final screen.

What are the steps in the FaceIQ Labs cancellation flow?

• Open Profile → Plan. The current subscription, its renewal date and billing period are shown at the top.
• Choose Cancel subscription. You are asked in one tap why you are leaving; this changes nothing and only helps FaceIQ Labs improve.
• Consider or skip the offer. Depending on the plan, FaceIQ Labs may show a discount, a month of Pro, or a downgrade to Basic. Every offer has a clear skip, and nothing is applied unless you accept it.
• Confirm. The final screen lists when access ends, that no further charges will be made, and that your analyses are kept.

What happens to my access and data after I cancel?

After a FaceIQ Labs cancellation, access continues until the end of the period already paid for, and no further charges are made. Analyses, photos and history are kept. When the period ends the account reverts to Free, and paid-tier results (full ratios, pillar scores, simulations) are locked rather than deleted. They reappear if you resubscribe.

What exactly changes when a FaceIQ Labs subscription is cancelled?

• Access continues until the end of the paid month, quarter or year; cancelling does not cut you off early.
• The subscription does not renew, and the plan page shows the date access ends.
• Analyses, photos and history are kept. Paid-tier results are locked but not deleted, and reappear if you resubscribe.
• No refund is given for the remaining time because access continues to the end of the period; FaceIQ Labs does not prorate.

What happens if I cancel while a payment is past due?

If a FaceIQ Labs renewal payment has failed and is being retried, cancelling works differently: access ends immediately, the open invoice is voided, and you are not charged. This is the way to leave the payment retry loop for anyone who has decided to stop subscribing.

Can I undo a cancellation on FaceIQ Labs?

Yes. Until the paid period ends, the FaceIQ Labs plan page shows the scheduled cancellation with a Keep my plan button. Pressing it continues the subscription as if nothing happened, with the same renewal date and price. After the period has ended, subscribe again from the pricing page; your history is still there.

What is the difference between cancelling and deleting my FaceIQ Labs account?

Cancelling a FaceIQ Labs subscription stops billing and keeps your data. Deleting your account permanently removes your photos, analyses and personal data. The account deletion flow lets you cancel your subscription immediately with no refund, delete your data, and then confirm deletion. Financial transaction records are retained.

Do I get a refund if I cancel a yearly FaceIQ Labs plan early?

Not automatically. FaceIQ Labs yearly plans are billed up front at a discounted rate on the understanding that you commit to the year, and you keep access for the full period. A refund applies if you have not used the service since payment, it has been under 14 days, and you have had no earlier refund. For Pro, simulations, action-plan unlocks and FaceGPT messages after payment count as usage.

Can I cancel from my phone if I subscribed through the website?

Yes. A FaceIQ Labs user can sign in on any device, open Profile → Plan and follow the same cancellation steps. All billing is handled by Stripe, so there is no App Store or Play Store subscription to manage separately.

Can I switch to Basic instead of cancelling Pro?

Yes. The FaceIQ Labs cancel flow offers a downgrade to Basic on Pro, or you can choose Basic from the pricing page. The downgrade takes effect at the end of your current billing period, so you keep Pro features until then.

Frequently asked questions

Will I get a confirmation after cancelling my FaceIQ Labs subscription?

Yes. The plan page updates immediately with the end date, and FaceIQ Labs sends a short confirmation email noting that access continues until the paid period ends.

Does cancelling delete my photos and analyses?

No. Cancelling only stops billing. Photos, analyses and history are kept, and paid-tier results are locked when the account reverts to Free, reappearing if you resubscribe. Deleting the account is the separate action that permanently removes them.

Is there a fee or retention call when cancelling FaceIQ Labs?

No. You can cancel entirely inside the app in under a minute, with no retention phone call and nothing to email to support.

How can I get help with a cancellation?

Send FaceIQ Labs a message through its contact support page and a person will get back to you.