Contact support
Reach the team by email or Discord, or send a message from here.
Real people answer, usually within two business days. Before you write, the answer to most questions is one click away in the pages on the left; the fastest fixes for score problems are in Why is my rating inaccurate?
Send a message
If your question is about your account or a payment, sign in first so we can find it. Otherwise just include the email you would like a reply at.
Other ways to reach us
Email support
support@faceiqlabs.com. Billing, account, refunds and anything else.
Discord community
Landmark help, feedback, bug reports and feature requests. The team is active there.
Privacy requests
privacy@faceiqlabs.com. Data access, export and deletion requests.
Refunds
The policy, who qualifies, and how to request one from the Help Center.
What to include
For anything about a score or landmark, the analysis name and which ratio or assessment you mean. For billing, the date and amount of the charge (the last four digits of the card help; never send the full number). For bugs, what you did, what you expected, the device and browser, and a screenshot — you can attach images on the form above.