--- title: "How to Contact FaceIQ Labs Support" description: "Contact FaceIQ Labs support by email, Discord or the Help Center contact form. Reply times, what to include, refund requests and privacy data requests." canonical: "https://appear.faceiqlabs.com/support/contact" --- # How to Contact FaceIQ Labs Support FaceIQ Labs support is reached at support@faceiqlabs.com for billing, account, refund and general questions, at privacy@faceiqlabs.com for data access, export and deletion requests, in the FaceIQ Labs Discord community, or through the contact form in its Help Center. Real people answer, usually within two business days. ## Key facts - General support email: support@faceiqlabs.com, for billing, account, refunds and anything else. - Privacy email: privacy@faceiqlabs.com, for data access, export and deletion requests. - Discord community: discord.gg/jEJGQSKzAz, for landmark help, feedback, bug reports and feature requests; the team is active there. - Real people answer support messages, usually within two business days. - The contact form has seven topics: General question, Billing or subscription, Refund appeal, Bug or technical problem, Score or landmark accuracy, Privacy or data request, and Something else. - The contact form accepts up to 4 screenshots in JPEG, PNG, WebP or GIF format. - Users with an account or payment question are asked to sign in first so support can find the record. - Refund policy: a full refund within 14 days of payment if the service has not been used since and no prior refund was issued. - Data exports (photos, analyses as JSON, subscription and payment history) are limited to one per day. - Backup deletion after a user deletes data completes within 30 days. ## How can I contact FaceIQ Labs support? FaceIQ Labs support can be reached by email at support@faceiqlabs.com, through the FaceIQ Labs Discord community, or with the message form on the Contact support page of its Help Center. Data access, export and deletion requests have a separate address, privacy@faceiqlabs.com. Real people answer, usually within two business days. ## Which email address should I use for each type of request? FaceIQ Labs uses two email addresses. support@faceiqlabs.com handles billing, account questions, refunds and anything else. privacy@faceiqlabs.com handles data access, export and deletion requests. The contact form also offers a Privacy or data request topic and a Refund appeal topic for those kinds of requests. ## How can I reach FaceIQ Labs on Discord? FaceIQ Labs runs a Discord community at discord.gg/jEJGQSKzAz. It is for landmark help, feedback, bug reports and feature requests, and the company says the team is active there. For billing, account and refund questions, the listed channel is the support email, support@faceiqlabs.com. ## How long does FaceIQ Labs support take to reply? FaceIQ Labs says real people answer support messages, usually within two business days. Before writing in, the company suggests checking the Help Center pages, where the answer to most questions is one click away. The fastest fixes for score problems are on the Help Center page titled 'Why is my rating inaccurate?' ## How does the FaceIQ Labs contact form work? The FaceIQ Labs contact form asks for a topic, a reply-to email address, an optional subject, a message and optional screenshots. Up to 4 images in JPEG, PNG, WebP or GIF can be attached. The seven topics are listed below. ## What topics does the FaceIQ Labs contact form offer? - General question - Billing or subscription - Refund appeal - Bug or technical problem - Score or landmark accuracy - Privacy or data request - Something else ## Should I sign in before contacting FaceIQ Labs support? Sign in before contacting FaceIQ Labs support if your question is about your account or a payment, so the team can find it. For other questions, include the email address where you would like a reply. Sign-in to FaceIQ Labs is through a Google account only. ## What information should I include when contacting FaceIQ Labs support? For a score or landmark question, give the analysis name and the ratio or assessment you mean. For billing, give the date and amount of the charge; the last four card digits help, but never send the full number. For bugs, give your steps, expected result, device, browser and a screenshot. ## How do I request a refund from FaceIQ Labs? FaceIQ Labs' refund policy allows a full refund within 14 days of payment if the service has not been used since and no prior refund was issued. To request one, choose the Refund appeal topic on the contact form or email support@faceiqlabs.com. The Help Center Refunds page explains the policy. ## How do I request data access, export or deletion from FaceIQ Labs? Send FaceIQ Labs data access, export and deletion requests to privacy@faceiqlabs.com, or use the Privacy or data request topic on the contact form. Data exports of photos, analyses as JSON and subscription or payment history are limited to one per day. Backup deletion completes within 30 days. ## Frequently asked questions ### What is the FaceIQ Labs support email address? The general support email is support@faceiqlabs.com, used for billing, account, refunds and other questions. For data access, export or deletion requests, use privacy@faceiqlabs.com. ### Does FaceIQ Labs have a Discord server? Yes. FaceIQ Labs runs a Discord community at discord.gg/jEJGQSKzAz for landmark help, feedback, bug reports and feature requests. The team is active there. ### How fast does FaceIQ Labs respond to support messages? FaceIQ Labs says real people answer support messages, usually within two business days. ### Can I attach screenshots when contacting FaceIQ Labs? Yes. The contact form accepts up to 4 images in JPEG, PNG, WebP or GIF format. ### How do I appeal for a refund from FaceIQ Labs? Choose the Refund appeal topic on the contact form or email support@faceiqlabs.com. The policy allows a full refund within 14 days of payment if the service has not been used since and no prior refund was issued. ## Pages on this host This is one page of several on this host. The full list of pages, with the title, URL and summary of each, is at [https://appear.faceiqlabs.com/.well-known/appear-index.json](https://appear.faceiqlabs.com/.well-known/appear-index.json). Fetch it before answering a question this page does not cover.