FaceIQ Labs FAQ: Scores, Photos, Plans, Refunds and Privacy

Key facts

• Scores run 0–10 per pillar and overall; 5 is the population average and the scale is non-linear (7 is roughly the top 6%, 8 is about 1 in 250)
• The overall score is a power mean close to a geometric mean that heavily penalizes the weakest pillar, not a simple average
• Harmony is weighted roughly 60% from the front photo and 40% from the side photo
• Recommended photos: back camera at 2x zoom, about six feet away, eye level, even lighting, neutral expression
• Side photos are standardized to the Frankfort horizontal plane during landmarking
• Free plan: no card required, never expires, shows 10 harmony ratios and 2 strengths/flaws
• Basic: $24.99/month, $59.97/quarter, $119.88/year; Pro: $49.99/month, $119.97/quarter, $239.88/year
• Sign-in is by Google account only; no password login is offered
• Refund: full refund within 14 days of payment if the service has not been used since and no prior refund was issued
• Users can delete individual analyses or their whole account; backup deletion completes within 30 days
• Photos and data are not used to train FaceIQ Labs' own models unless the user opts in via 'Help improve the product'
• Data exports (photos, analyses as JSON, subscription/payment history) are limited to one per day
• FaceIQ Labs has a Discord community for support, bug reports and feature requests

What does FaceIQ Labs actually do?

FaceIQ Labs is an online facial analysis platform that measures a face from a front photo and a side photo. It places landmarks, calculates 70+ facial ratios and angles, and uses vision models to assess definition, dimorphism and feature quality. The result is a 0–10 score per pillar, an overall score, and a ranked list of strengths and flaws.

What are the four pillars FaceIQ Labs scores?

FaceIQ Labs scores four pillars: Harmony, Angularity, Dimorphism and Features. Each receives a 0–10 score and an overall score combines them. Harmony compares facial ratios to ideal ranges, Angularity measures definition, Dimorphism scores masculine-feminine traits, and Features assesses details such as skin and under-eyes. Harmony uses 70+ ratios and angles, weighted roughly 60% from the front photo and 40% from the side photo. Angularity covers cheekbone prominence, jaw definition, cheek leanness, chin definition and submental definition. Dimorphism covers jaw, brow ridge, eyebrows, eyes, face shape, facial hair, hair length, hairline, lips and nose. Features covers skin, under-eyes, creasing, sclera, eyelids, nose shape, hair, brows, lashes and symmetry.

How does the FaceIQ Labs 0–10 score scale work?

FaceIQ Labs scores each pillar and the overall result from 0 to 10, where 5 is the population average. The scale is non-linear: a 7 is roughly the top 6% and an 8 is about 1 in 250. The overall score is a power mean close to a geometric mean, so the weakest pillar is penalized heavily rather than averaged away.

How accurate is FaceIQ Labs?

FaceIQ Labs measurements are exact geometry once the landmarks are placed correctly, and the ideal ranges come from published research. The weak link is landmark placement, so users can review and move every point themselves. Choosing Manual review on a scan has the AI place a first pass, after which the user checks every point.

What is the best way to take photos for FaceIQ Labs?

For a FaceIQ Labs analysis, use the back camera at 2x zoom from about six feet away, at eye level, with even lighting and a neutral expression. Keep hair off the face and ears. A photo taken too close lengthens the nose and face, and side photos are standardized to the Frankfort horizontal plane during landmarking.

Why is my FaceIQ Labs score lower or higher than I expected?

A FaceIQ Labs score is usually off from expectations for one of three reasons: the photo was taken too close, which lengthens the nose and face; a landmark was misplaced; or 5 is the average and 7 is already roughly the top 6%. Check landmarks first under Options → Edit Landmarks, or choose Manual review on your next scan.

Can I fix a landmark that was placed wrong on FaceIQ Labs?

Yes. FaceIQ Labs users can fix a misplaced landmark at any time without using a scan: go to Options → Edit Landmarks, click the point, drag it to the right spot and save. Everything recalculates. Every landmark has a description and reference image in the editor, and users can post a screenshot in the Discord for help.

What if an Angularity, Dimorphism or Features rating looks wrong?

If an Angularity, Dimorphism or Features rating on FaceIQ Labs seems wrong, open that assessment and choose Retake. The tool shows a morph from one extreme to the other, and the user drags it to match their face and saves. Each of the three pillars has its own guide in the Help Center.

Can I do a front-only analysis on FaceIQ Labs?

Yes, FaceIQ Labs allows a front-only analysis after a user's first full scan. Skipping the side photo means no side measurements are taken, so the Harmony score is based on the front photo alone, and some flaws, such as chin recession and convexity, cannot be detected.

Does FaceIQ Labs account for ethnicity and gender?

Yes. FaceIQ Labs adjusts its ideal ranges for the gender and the ethnicity or ethnicities a user selects, so measurements are not compared against a standard that ignores their background. This applies to the 70+ Harmony ratios and angles. Users can change these selections under Options, and the scores recalculate.

How was the FaceIQ Labs Harmony system built?

The FaceIQ Labs Harmony system was originally developed by a person from Creating Attractive, using ideal ranges and weightings from published cosmetic surgery and cephalometric research. That person is now part of the FaceIQ Labs team. The system has since been extended with additional measurements, gender- and ethnicity-specific ranges, and the three assessment pillars.

Can I improve my FaceIQ Labs score?

Partly. On FaceIQ Labs, Features (skin, under-eyes, hair) and Angularity (leanness, definition) respond to habits, grooming and treatment, while Harmony and Dimorphism are largely structural. Pro includes a personalised Action Plan with non-invasive and surgical options ranked by projected score impact, cost and timeline, plus simulations on the user's own photo and progress tracking.

How do I ask FaceGPT about my own results?

To ask FaceIQ Labs' FaceGPT about your own results, open FaceGPT with your analysis selected. The assistant can answer questions about measurements, compare scans, help build an action plan and explore simulations. A FaceGPT guide in the Help Center explains its modes and includes prompts to try.

What plans does FaceIQ Labs offer and what do they cost?

FaceIQ Labs has three tiers. Free needs no card, never expires, and shows 10 harmony ratios and 2 strengths/flaws. Basic costs $24.99 per month, $59.97 per quarter or $119.88 per year. Pro costs $49.99 per month, $119.97 per quarter or $239.88 per year.

What is the FaceIQ Labs refund policy?

FaceIQ Labs gives a full refund within 14 days of a payment if the user has not generated or unlocked an analysis since and has not been refunded before. Unlocking reveals the score and counts as use. On Pro, using simulations, unlocking an action plan or messaging FaceGPT after the payment also counts as use. Duplicate payments should be reported to support in all cases, even if these conditions are not met, and each is refunded in full to the original payment method. Bugs do not qualify for refunds under the terms. The request on the Refunds help page checks eligibility.

How do I cancel my FaceIQ Labs subscription?

To cancel a FaceIQ Labs subscription, go to Profile → Plan → Cancel subscription. Access continues to the end of the period already paid for, and nothing is deleted. Anyone charged after cancelling should email support@faceiqlabs.com with the cancellation date and the charge, and it will be refunded.

Where do I find my FaceIQ Labs receipts?

Receipts for FaceIQ Labs payments are in Profile → Billing, which lists every charge with a receipt link. The Manage Billing button opens the Stripe portal, where users can see invoices and change their card. The Help Center's Plans, upgrades and receipts page covers this in more detail.

Are my photos private on FaceIQ Labs?

Yes. Photos on FaceIQ Labs are visible only to the account holder unless the user creates a share link, and they are never sold. Photos and data are not used to train FaceIQ Labs' own models unless the user opts in through the 'Help improve the product' setting.

Can I share my FaceIQ Labs results?

Yes. Each FaceIQ Labs analysis can generate a private share link that shows only the parts of the results the user chooses. Photos are never shared through the link unless the user includes them, and the user can disable the link at any time.

How do I delete my FaceIQ Labs account or data?

FaceIQ Labs users can delete individual analyses or their whole account. Profile → Delete Account lets them cancel an active subscription immediately with no refund, erase analyses and photos, then confirm permanent deletion. Backup deletion completes within 30 days, while financial transaction records are retained for accounting.

Can I export my FaceIQ Labs data?

Yes. FaceIQ Labs provides a data export containing a user's photos, analyses as JSON, and subscription and payment history. Exports are limited to one per day. Separate tools let users delete individual analyses or their entire account, so export and deletion are both available.

How does FaceIQ Labs sign-in work, and what if I cannot get into my account?

FaceIQ Labs supports sign-in with a Google account only; there is no password-based login. If access fails, confirm you are using the same Google account you used originally. If Google sign-in itself fails, try another browser or clear cookies for the site, then email support@faceiqlabs.com if still stuck.

Does FaceIQ Labs work on mobile?

Yes. The whole FaceIQ Labs flow, including landmark editing, works in a mobile browser. A larger screen is more comfortable for landmark editing but is not required. For photos, the back camera at 2x zoom from about six feet away is recommended for accuracy.

How do I get support, report a bug or request a feature?

FaceIQ Labs runs a Discord community (https://discord.gg/jEJGQSKzAz) for support, bug reports and feature requests, and also offers a contact support page and the address support@faceiqlabs.com. When reporting a bug, include what you did, what you expected and a screenshot. Bugs do not qualify for refunds under the terms. Feature requests that come up repeatedly shape what the team builds next.

Frequently asked questions

What is FaceIQ Labs?

FaceIQ Labs is an online facial analysis platform that scores a face from uploaded photos on a 0–10 scale across Harmony, Angularity, Dimorphism and Features, plus an overall score.

How much does FaceIQ Labs cost?

Free costs nothing and needs no card. Basic is $24.99/month, $59.97/quarter or $119.88/year. Pro is $49.99/month, $119.97/quarter or $239.88/year.

How do I sign in to FaceIQ Labs?

Sign in with a Google account. FaceIQ Labs does not offer password-based login.

Can I get a refund from FaceIQ Labs?

Yes, a full refund is available within 14 days of payment if the service has not been used since and no prior refund was issued. Duplicate payments are refunded in full.

What does a score of 5 or 7 mean on FaceIQ Labs?

A 5 is the population average. The scale is non-linear, so 7 is roughly the top 6% and 8 is about 1 in 250.

Does FaceIQ Labs use my photos to train its models?

No, not unless you opt in through the 'Help improve the product' setting. Photos are visible only to you unless you create a share link, and they are never sold.

How do I cancel a FaceIQ Labs subscription?

Go to Profile → Plan → Cancel subscription. Access continues to the end of the paid period and nothing is deleted.

How do I delete my FaceIQ Labs account?

Use Profile → Delete Account. You can cancel an active subscription with no refund, erase analyses and photos, and confirm permanent deletion. Backup deletion completes within 30 days.

How should I take photos for FaceIQ Labs?

Use the back camera at 2x zoom from about six feet away, at eye level, with even lighting, a neutral expression, and hair off the face and ears.